You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund much quicker. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days, and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We will ALWAYS ship your item the same day you placed your order, or if it is later than 3pm EST it will ship the next day. Items that are on back order will ship the day they are back in stock. We don't like to fuck around with your orders. We want you to have the items as soon as possible. So trust me, our shipping is super fast and reliable.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. (If you have actually looked for those weights you will see we are full of shit. We absolutely do not have the weights of each item listed. We were like Fuck That! No one wanted to actually weigh each item. But the good news is when we do charge for shipping, the price we list is what it will cost us.)